Privacy Policy

1. Introduction

SereneHue Travel ("we," "our," or "us") operates the website serenehuetravels.in and provides corporate transportation services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the data practices described in this Privacy Policy, you should not use our website or services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide to us directly, including:

• Contact Information: Name, email address, phone number, mailing address
• Booking Information: Pickup and drop-off locations, travel dates and times, vehicle preferences
• Payment Information: Billing address, payment card details (processed through secure payment gateways)
• Account Information: Username, password, account preferences (if you create an account)
• Corporate Information: Company name, business address, tax identification number (for corporate clients)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages visited, time spent on pages, clicks, search queries
• Location Information: General location data based on IP address or GPS (with your permission)
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

2.3 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Business partners and service providers
• Social media platforms (if you connect your account)
• Payment processors
• Analytics providers

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To process bookings, provide transportation services, and manage your account
• Communication: To send booking confirmations, updates, customer service responses, and marketing communications (with your consent)
• Payment Processing: To process payments and prevent fraud
• Improvement: To analyze usage patterns, improve our services, and develop new features
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Safety and Security: To ensure the safety of our drivers, passengers, and vehicles
• Marketing: To send promotional materials, special offers, and newsletters (you can opt-out at any time)
• Customer Support: To respond to your inquiries, provide technical support, and resolve issues

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Cloud hosting providers
• Analytics providers
• Marketing service providers
• Customer support providers

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.4 Safety and Security

We may share your information to protect the rights, property, or safety of SereneHue Travel, our customers, or others.

4.5 With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure socket layer (SSL) technology
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Factors that influence how long we retain your information include:

• The nature of the information
• Legal and regulatory requirements
• Business purposes and needs
• Your consent and preferences

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Portability: Request transfer of your personal information
• Withdraw Consent: Withdraw your consent at any time
• Opt-Out: Opt-out of marketing communications

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your preferences and interactions with our website. You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

We use cookies for the following purposes:

• Essential cookies: Required for the website to function properly
• Analytics cookies: To analyze website usage and improve our services
• Marketing cookies: To deliver relevant advertisements and track campaign performance
• Functional cookies: To remember your preferences and settings

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.